Our policy lasts 20 days. If 20 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
We don't accept returns or exchanges for our health, beauty and personal care items. These products are considered as non-returnable items. An example of some of these items include: shampoo and conditioner bars, soaps, bath bombs, creams, etc..
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back before notifying us by email at: firstname.lastname@example.org.
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 8-10 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: email@example.com.
Unfortunately clearance items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org. Please do not send your purchase back before notifying us.
If the item was a gift when purchased, we will send a refund to the gift giver and he/she will find out about your return.
Return/Exchange Shipping Address
To return or exchange your product, you should mail your product to:
Earth Love Co.
2438 Monarch Dr., Suite A-300, #157
Laredo, TX 78045 United States
All shipping costs are non-refundable. You will also be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please let us know if you have any questions and thank you for shopping at Earth Love Co.